Privacy Policy

Full Circle Solutions, LLC ("Full Circle Solutions," "we," "us," or "our") provides software products and services for construction and related business operations, including StructureConnect, Paxelo, and Structure360 Field, our mobile application for iOS and Android (collectively, the "Services").

This Privacy Policy explains how we collect, access, use, disclose, store, and protect information in connection with our Services.

The information we collect depends on the Services you use, the features enabled by your organization, and how you interact with those Services.

We may collect the following categories of information:

Account Information

Information provided by you or your organization may include:

• Name
• Email address
• Company or organization
• Job title or role
• Account credentials
• User preferences and application settings

Business and Project Information

Our Services are designed to support construction, project management, field operations, trade and supplier collaboration, and related business activities.

Depending on the Services and features used by your organization, we may process information such as:

• Project, community, job, home, lot, and property information
• Customer, vendor, supplier, subcontractor, and trade information
• Scheduling and task information
• Field logs and field activity records
• Job-site notes and comments
• Photos, videos, and other field documentation
• Documents, forms, attachments, and other information submitted through the Services

Much of this information is provided by or processed on behalf of businesses and organizations that use our Services.

Usage Information

We may collect information about how you interact with the Services, including screens or pages accessed, features used, and application activity.

Device and Log Information

We may automatically collect technical information such as:

• IP address
• Device type
• Operating system and version
• Browser type
• Application version
• Device or application identifiers
• Login and authentication activity
• Error and diagnostic information
• Performance information

We use this information to operate, secure, troubleshoot, maintain, and improve the Services.

Location Information

Structure360 Field collects and uses precise device location to provide certain field-management functionality. Location practices are described in detail in Section 3.

Biometric Authentication

Structure360 Field may allow you to use biometric authentication provided by your device, such as Face ID or fingerprint authentication, to access the application.

Biometric matching occurs through your device's operating system. Full Circle Solutions does not receive, access, or store your fingerprint, facial geometry, biometric template, or other biometric data.

The application receives only confirmation from the operating system indicating whether authentication was successful.

Structure360 Field is designed for personnel performing work at construction job sites and uses device location to provide location-dependent field functionality.

Depending on the feature being used and the permissions granted on your device, Structure360 Field may access and collect precise geographic location, including latitude and longitude coordinates.

Location may be accessed while you are actively using the application and, when background location functionality is enabled, while the application is running in the background or is closed and not actively in use.

Job-Site Geofencing and Arrival/Departure Detection

Structure360 Field uses geofencing to recognize when a device enters or exits a configured geographic boundary around a job site.

When geofencing is enabled and the required permissions have been granted, Structure360 Field may use background location so that job-site entry and exit events can be detected even when the application is not actively open.

This allows Structure360 Field to automatically detect and record arrival at or departure from configured job sites without requiring the user to keep the application open.

To support geofencing functionality and maintain reliable job-site detection, the application may also perform periodic or movement-based location checks while background location access is enabled.

Geofence events may include:

• Precise geographic coordinates
• Date and time
• Entry or exit event
• Associated user
• Associated job or project
• Associated region or organizational information

These events may be stored in Structure360 and associated with the applicable user, job, project, home, or region.

Field Documentation and Photo Geotagging

When a user captures a photo or other supported field documentation using Structure360 Field, the application may obtain the device's current precise location and associate the geographic coordinates with that documentation.

This provides location context for field documentation and helps establish where project information was captured.

Location information associated with field documentation may be stored and synchronized with the Structure360 platform as part of the applicable field, home, job, or project record.

Job-Site and Home Geotagging

Structure360 Field allows authorized users to establish or confirm the geographic location and boundary of a home, lot, or job site.

When using this feature, the application may access the device's precise location and display mapping information that allows the user to establish, confirm, or adjust a geographic boundary associated with the property.

The resulting coordinates or geographic boundary may be stored as part of the applicable home, lot, job, or project record.

These boundaries may subsequently be used to provide location-based functionality, including job-site geofencing.

Background Location

Structure360 Field may request permission to access your location while the application is not actively in use.

Background location is used to support job-site geofencing and automatic arrival and departure detection.

When background location permission is enabled, location may be accessed even when Structure360 Field is closed or not actively in use.

Background location is not used for advertising or marketing.

If you decline or revoke background location permission, you may continue to use other portions of Structure360 Field, but automatic job-site arrival and departure detection may not function.

Storage of Location Information

Location information collected through Structure360 Field is not necessarily discarded after it is used.

Depending on the feature:

• Job-site entry and exit events, including coordinates and timestamps, may be stored as field activity records;
• Geographic coordinates associated with field photos or other documentation may be stored with those records; and
• Job-site, lot, or home geographic boundaries may be stored with the associated property or project record.

Stored location information generally follows the retention lifecycle of the business, project, field, or property record with which it is associated.

Who Can Access Location Information

Location information stored in Structure360 may be accessible to other authorized users based on organizational membership, project assignments, region access, security roles, and permissions.

For example, an authorized supervisor, manager, administrator, or project user with access to the applicable region or job may be able to view recorded job-site arrival or departure activity, including associated timestamps and geographic coordinates.

Full Circle Solutions does not sell location information or provide location information to third parties for advertising or marketing purposes.

Location information may be processed by service providers as necessary to provide the Services, as described in Section 5.

Your Location Controls

Structure360 Field requests device permission before accessing location information.

You may control or revoke location permissions through your device's operating-system settings.

Disabling background location will prevent or limit automatic job-site arrival and departure detection.

Disabling location access entirely may also prevent or limit functionality that requires location while the application is open, including:

• Field-documentation geotagging
• Job-site or home geotagging
• Geographic boundary setup
• Other location-dependent field features

We may use information collected through the Services to:

• Provide, operate, and maintain the Services;
• Authenticate users and manage accounts;
• Provide construction, project-management, and field-management functionality;
• Operate job-site geofencing and record applicable entry and exit events;
• Associate field documentation with geographic locations;
• Establish and maintain geographic job-site, lot, and property boundaries;
• Process and maintain business, project, and field records;
• Synchronize information between authorized applications, users, and devices;
• Enable collaboration between authorized users and organizations;
• Respond to support requests and communicate service-related information;
• Diagnose technical problems;
• Monitor application performance;
• Protect the security and integrity of the Services;
• Prevent fraud, abuse, and unauthorized access;
• Develop, maintain, and improve our products and features;
• Comply with contractual and legal obligations; and
• Enforce our agreements and policies.

We do not sell personal information.

We do not use precise or background location information for advertising or marketing purposes.

Authorized Users and Organizations

Our Services are primarily provided to businesses and organizations.

Information stored within the Services may be accessible to other authorized users based on organizational membership, project assignments, region access, security roles, and permissions established within the Services.

This may include field activity and location information where access is necessary for authorized project management, supervision, documentation, field operations, or related business purposes.

Service Providers

We use third-party service providers and technology platforms to operate and deliver our Services.

These providers may process information on our behalf for purposes such as:

• Cloud infrastructure and hosting
• Database services
• Offline and online data synchronization
• Authentication
• Mapping and geographic functionality
• Device location services
• Application updates
• Push notifications
• Application monitoring and diagnostics
• Email and communications
• Customer support and other business operations

These providers may process information only as necessary to provide their services to us or as otherwise permitted under their applicable agreements and applicable law.

Mapping and Parcel Information

Structure360 Field uses mapping technologies, including Google Maps, to provide geographic and job-site functionality.

When an authorized user uses job-site or property mapping functionality, Structure360 Field may also provide geographic coordinates to Regrid to retrieve available public parcel or property-boundary information for the location selected by the user.

Information processed directly by third-party mapping, device-platform, or parcel-data providers may also be subject to those providers' privacy policies and terms.

Legal Requirements

We may disclose information if we reasonably believe disclosure is necessary to:

• Comply with applicable law, regulation, legal process, or governmental request;
• Protect the rights, property, or safety of Full Circle Solutions, our customers, users, or others;
• Investigate fraud, abuse, security incidents, or violations of our agreements; or
• Establish, exercise, or defend legal claims.

Business Transactions

If Full Circle Solutions or any of its products or businesses is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be disclosed or transferred as part of that transaction, subject to applicable law.

In many cases, Full Circle Solutions processes information on behalf of businesses and organizations that use our Services.

Your organization may determine:

• What information is entered into the Services;
• Which application features are enabled;
• Which jobs, projects, homes, or regions you may access;
• Which users may access information;
• How business and project information is used; and
• How long certain business records are maintained.

For information we process on behalf of a customer organization, that organization generally determines the purposes for which the information is processed.

If you have questions about how your employer or another organization uses information about you through our Services, you may need to contact that organization directly.

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, use, disclosure, alteration, loss, or destruction.

These measures may include:

• Authentication and access controls
• Role-based permissions
• Encryption during transmission
• Secure cloud infrastructure
• Database security controls
• Application logging and monitoring
• Backup and recovery procedures
• Application and infrastructure security measures

No method of electronic transmission or storage can guarantee absolute security.

You are responsible for protecting your account credentials and should notify us promptly if you believe your account has been accessed without authorization.

We retain information for as long as reasonably necessary to provide the Services, fulfill the purposes described in this Privacy Policy, meet contractual requirements, comply with legal obligations, resolve disputes, and enforce our agreements.

Business, project, property, field, and location information may also be retained according to the requirements of the customer organization responsible for those records.

Location information described in Section 3 generally remains associated with the applicable business or project record and follows the retention lifecycle applicable to that record.

When information is no longer required, we may delete or anonymize it in accordance with our retention practices, contractual obligations, and applicable law.

Backup copies may remain for a limited period following deletion as part of normal backup and disaster-recovery processes.

Depending on where you live, applicable privacy laws may provide certain rights regarding your personal information, which may include the right to:

• Request access to personal information;
• Request correction of inaccurate information;
• Request deletion of certain information;
• Obtain a copy of certain information;
• Restrict or object to certain processing; or
• Withdraw consent where processing is based on consent.

Residents of certain jurisdictions, including the European Economic Area, United Kingdom, Switzerland, California, and other jurisdictions with applicable privacy laws, may have additional rights.

Full Circle Solutions does not sell personal information.

Some information processed through our Services is controlled by the organization that provides your account or uses Full Circle Solutions' Services. If your information was provided by your employer, builder, contractor, supplier, or another Full Circle Solutions customer, we may direct your request to that organization or assist that organization in responding.

We may need to verify your identity before completing certain requests.

Location permissions can be reviewed or changed at any time through your mobile device's settings.

Our websites and web-based Services may use cookies, local storage, and similar technologies to:

• Authenticate users;
• Maintain application sessions;
• Remember preferences;
• Provide application functionality;
• Protect the security of the Services; and
• Understand and improve application performance.

You may control certain cookies through your browser settings. Disabling necessary cookies may prevent portions of the Services from functioning correctly.

Structure360 Field does not rely on browser cookies for normal mobile application authentication and may instead use secure on-device storage to maintain authentication information.

Our mobile applications may request access to device features when necessary to provide specific functionality.

Depending on the application and features used, these permissions may include:

• Precise location
• Background location
• Camera
• Photos or media
• Notifications
• Biometric authentication provided by the device operating system

Structure360 Field uses foreground and background location permissions for the location functionality described in Section 3, including job-site geofencing, automatic arrival and departure detection, field-documentation geotagging, and job-site or property boundary setup.

Device permissions can be reviewed or changed through your mobile device's settings. Revoking a permission may disable functionality that depends on that permission.

Our Services are designed for business and professional use and are not directed to children under 13.

We do not knowingly collect personal information directly from children under 13. If we learn that personal information from a child under 13 has been collected in circumstances requiring parental consent and such consent was not obtained, we will take reasonable steps to delete the information.

Full Circle Solutions and its service providers may process information in the United States or other countries where we or our service providers operate.

When information is transferred across borders, we take reasonable steps to handle the information in accordance with applicable data-protection requirements and our contractual obligations.

We may update this Privacy Policy from time to time to reflect changes to our Services, technology, business practices, or legal requirements.

When we make changes, we will post the updated Privacy Policy on this page and revise the effective date above.

Where required by applicable law, we may provide additional notice of material changes.

If you have questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, please contact:

Full Circle Solutions, LLC
Website: www.fullcirclesoft.com

You may contact us through the Contact page on our website.